To educate employees, managers and supervisors, First Response offers training sessions that discuss acceptable and unacceptable conduct; lawful and unlawful behavior; and a focus on zero tolerance messages. The sessions also cover definition of harassment, how it happens and to whom; prohibited conduct; reporting methods and methods for handling issues; and investigation and resolution systems.

Training may be a complete program or components that include training for managers, training for employees, or call center training for reporting issues and documentation.

 
Features
  • Customized to client needs and issues
  • Offered in English and Spanish
  • Live sessions as contracted or needed
  • Train the trainer
  • Web sessions
  • Electronic follow-up and support
  • Customized sessions on how to coach or counsel, give feedback, communicate effectively, discipline, motivation, delegation, giving directions and interpersonal skills
Training Options
  • Civil treatment
  • Diversity and inclusion
  • Theft and fraud
  • Sales
  • Service
  • Leadership
  • EEOC consent decree training