Frequently Asked Questions
First Response started in 1998 and has more than 20 years of experience providing products and services to companies throughout the US and beyond. Our experience helps our clients have confidence they have a partner that is interested in assisting them develop better cultures as well as reduce liability. With First Response you know you will get professionals who will respond and assist your company with employee conduct issues.
With over 20 years of experience we have served many industries including banking, retail, white collar, blue collar, manufacturing, restaurant, professional teams and many others. Our products and services have been utilized from small companies with fewer than 10 employees to organizations with over 10,000 employees. We are confident our experience helps us with clients in many vertical markets we serve today.
The First Response Hotline provides a confidential reporting mechanism that helps companies identify and resolve matters that violate laws, regulations and policies. It is intended to be used in addition to existing policies, processes and procedures withing your company. It provides an additional tool for associates and others to be able to report issues when they arise. It does not replace your existing protocols.
First Response is a third-party, independent reporting service that operates the Hotline on behalf of your company. When an employee contacts this service, they can give their name or remain anonymous. They may call at any time 24 hours a day, 365 days a year.
We do not restrict the types of issues to be reported within the US. However we would say most issues or risk are associated with issues such as discrimination, harassment, retaliation, conflicts of interest, inappropriate behavior, unfair employment practices, substance abuse, threats and physical violence, bribery, insider information, fraud, theft and antitrust matters.
Our hotline is not intended for emergency use. If you need emergency assistance or believe a crime is in progress, call 911 immediately.
The employee will be asked a series of questions related to the issue. Calls are recorded. First Response will intake the call and assign a case number. The employee will retain this number for future reference. We then take the call and provide the employer with a transcription which may be used to begin the investigation process.
Employees have an obligation to report any matter that you become aware of that violates the law, regulations or company policies. If you report a matter in good faith, please know that you will not be retaliated against and will face no retribution.
You may add information to your report at any time by returning to the online web form or by calling back in and referencing your case number.